Environmental Considerations for Effective Telehealth Encounters: A Narrative Review and Implications for Best Practice
Ja-Nae Duane, Danielle Blanch-Hartigan, Justin J Sanders, Emma Caponigro, Erryca Robicheaux, Benjamin Bernard, Maxim Podolski, Jonathan Ericson
Introduction: Due to the reduction in-person visits, the COVID-19 pandemic has led to expansions in the use of telehealth technology to provide patient care, yet clinicians lack evidence-based guidance on how to most effectively use video communication to enhance patient experience and outcomes.
Methods: A narrative review was conducted to describe environmental factors derived from research in social psychology and human-computer interaction (HCI) that may guide effective video-based clinician-patient telehealth communication.
Results: Factors such as nonverbal cues, spatial proximity, professionalism cues, and ambient features play an important role in patient experience. We present a visual typology of telehealth backgrounds to inform clinical practice and guide future research.
Discussion: A growing body of empirical evidence indicates that environmental cues may play an essential role in …
JN Duane, D Blanch-Hartigan, JJ Sanders… - Telemedicine and e-Health, 2022